FAQ

How long will the shipping take?

LU: 1 to 2 working days
EU: 3 to 5 working days
Outside EU: 1 to 3 weeks

Will I receive customs/import duties?

Once your parcel reaches its destination country, you might have to pay customs or import duties, along with handling fees and taxes. These charges are the responsibility of the customer. Unfortunately, we can’t predict how much these charges will be, as they vary from country to country. To avoid any surprises, it’s best to check with your local customs office before placing your order. This way you’ll know exactly what to expect.

How can I return my item?

We strive to guarantee your utmost satisfaction with our products, which is why we provide a return policy valid for 14 days from the date of receipt (item should be tagged, unworn and unwashed). Please note that any shipping expenses for returning your item will be your responsibility.
To return your item, please email us at info@project-rya.com